Bringing Agentic AI from the U.S. to enhance education quality at LHU

As part of its working trip to Arizona State University (ASU), USA, the LHU delegation continued to attend the international conference “The Agentic AI and the Student Experience”. The event opens new opportunities for LHU to integrate Agentic AI into education quality improvement and smart university governance.

"The Agentic AI and the Student Experience" conference bringing together over 550 education leaders, technology experts, and business representatives to discuss the transformative impact of Agentic AI

On October 22 and 23, 2025, two representatives of LHU - Ms. Van Dinh My Phuong, Dean of the Faculty of Information Technology, and Ms. Ngo Dinh Hoang Diem, Deputy Head of the Office of Educational Testing and Quality Assurance, participated in the event.

They joined over 550 education leaders, technology experts, and business representatives from more than 22 countries to discuss the transformative impact of Agentic AI on the student learning experience in the digital era. The event was organized by ASU, in collaboration with global technology partners such as Amazon Web Services (AWS), Microsoft, Deloitte Consulting LLP, CollegeVine, and ServiceNow.

LHU representatives actively engaging in international workshops and networking sessions

Ms. Phuong and Ms. Diem enthusiastically took part in discussion panels, workshops, and international networking activities to update the latest applications of Agentic AI in university governance, teaching, and quality assessment.

Ms. Ngo Dinh Hoang Diem shared "The first day featured five interactive workshops, including the standout session "Hands-on with ASU’s CreateAI: Building Agentic AI for Education" where participants directly experienced CreateAI - an AI development toolkit developed by ASU. The workshop demonstrated how CreateAI supports universities in building, validating, and operating AI models in a fair, safe, and transparent manner. Other sessions led by AWS, Microsoft, Deloitte, ServiceNow, and CollegeVine focused on developing digital agents for innovation, automating administrative processes, and enhancing the student experience”.

The opening plenary session was led by Ms. Marina Gorbis, Executive Director of the Institute for the Future, with a presentation titled “Foresight in Times of Chaos” emphasizing the importance of creative thinking, adaptability, and future-oriented thinking amid rapid technological transformation. Ms. Gorbis and Dr. Chris Howard, ASU Executive Vice President and Chief Operating Officer, further discussed AI’s role in higher education, leadership capabilities, and the capacity to proactively shape the future.

LHU’s participation in the conference reflects its strong commitment to digital transformation and international integration, while also opening opportunities for collaboration with ASU, AWS, Microsoft, Deloitte, and other global partners.

Through the event, the LHU delegation gained valuable insights and new directions for applying Agentic AI to enhance education quality, smart university management, and students’ digital competencies - contributing to bringing LHU closer to becoming a creative, digital, and globally integrated university.